Back to Sleep resources are viewable in your account for 4 months from the date of purchase. After that period of time, the course expires and will no longer be viewable.

If there’s a reason you haven’t managed to complete the course in this period of time, please email me directly to receive an extension at [email protected]

Refunds
Back to Sleep services are designed to give you baby sleep tools to help your family thrive. If you decide the Back to Sleep method isn’t the right fit for you (for any reason), I will be happy to issue you a full refund within 30 days of purchase.

If you haven’t already done so, I would encourage you to reach out to me directly before seeking a refund, so I can offer you tailored support. It may be this is all you need to get back on track and achieve success.

To seek support, or ask for a refund, email [email protected]

After 30 days, all purchases are completely non-refundable (even if you didn’t access or complete your course).

Phone Consult No Show
Dotty will make 3 attempts to contact you at the phone number you specify (or via the method agreed upon if you are located outside the UK). Please note: Dotty will call you from this number +44 (0)7863 796 293. If you do not answer after the 3rd attempt, your appointment will be cancelled as a No Show. You acknowledge that if you are a No Show, you will only be eligible to be refunded 50% of the cost of your paid package. If you are a No Show as a part of your consultation follow up phone consult, your prepaid consult will be marked as used.

All prepaid bookings can be fully refunded if cancelled more than 48 hours in advance. You can reschedule a consultation or follow-up call free of charge, up to 24 hours ahead of appointment.

Limitation of Liability
Back to Sleep does not make any representations or warranties, express or implied, regarding consulting services provided. Back to Sleep’s liability (if any) is limited to the consulting fee paid by you and in no event will Back to Sleep be liable to you for any other claim, losses or damages.

Not for Medical Use
You acknowledge and agree that the Services are not intended for or certified for medical use. Back to Sleep makes no warranty or representation that the information provided to you by our consultant or any Content found on our social media and blog posts, constitutes medical treatment or medical advice. Back to Sleep customer care and support contacts cannot be considered a medical resource. If you have an emergency or a medical concern, it is your responsibility to seek medical assistance. You agree to consult your paediatrician and follow the guidelines set forth by the NHS or private Pediatrics before purchasing or beginning any of our resources if you have any existing medical concerns.

Upon purchase, you agree to the Back to Sleep Terms and Conditions.